The last couple of days I’ve been doing some redesign work on our department intranet site. Things were moving along pretty well until I encountered a problem. I knew what I wanted to do and felt confident I knew how to make it happen but, for whatever reason, it just wasn’t working.
I was puzzled and slightly frustrated since everything appeared to be done correctly. I had reviewed and analyzed all the little details of my work to see if I missed something. I couldn’t find anything. So I started experimenting with different settings that might have contributed to my problem. That didn’t work either. At this point, slight frustration turned into genuine frustration.
I picked the brain of my colleague in the office next door as he’s worked on a similar project. He couldn’t find anything out of place either and suggested I call our expert up in the I.T. department. But by this point, I was committed to figuring this one out. I refused to admit defeat!
After attempting every possible minor adjustment without success, I discarded ALL my work and decided to start over again from scratch. As far as I know, I did everything the same the second time around only this time, it worked! I threw my hands up in victory and danced around my office while laughing uncontrollably. (OK, so I may have exaggerated that a bit but I was obviously pretty pleased with myself.) Even though I can’t tell you exactly why it worked the second time but not the first, I did learn some new techniques and approaches throughout the problem-solving process.
The takeaway here is that there is a huge learning opportunity and an enormous level of satisfaction to be gained from solving a problem. And in order to solve a problem, you need to allow for the extra time involved. In this instance, I spent an extra two or three hours that I hadn’t originally planned for but the emotional return far outweighed the time investment. Had I escalated the issue to our I.T. department, the problem may have been solved a little quicker, though no guarantees, but I wouldn’t have the same emotional attachment to the outcome that I am currently experiencing. I’m still smiling!
What emotions do you experience when you solve a difficult problem? Do you learn best by doing? If not, what type of learner are you? And finally, leaders, are you allowing room for your people to problem solve?
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